Store Policies

At Druzy Dreams Crystal Co., we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Shipping and Delivery

What You Need to Know

Our packages of crystals are shipped via the US Postal Office. Please allow 5 - 7 business days to recieve your products

Returns and Refunds

How It Works

No refunds, returns, or exchanges are permitted; as well as no order cancellations. All sales are final due to demand. Lost or stolen packages will also not be refunded. Exceptions, if approved, will be refunded to store credit. Please be sure you check out with the items needed/wanted as anything accidentally ordered will not receive a bank refund. No refunds for broken or damaged products are permitted unless your package was shipped with a box. If a wrong address was given at checkout, the package will most likely be returned to Jessica as a ‘Return to Sender’ package from the post office. If this occurs NO kind of refund will be made; no exceptions. Because of this, please ensure the address you use at checkout is correct and you sign for the package upon arrival. All packages must also be signed for when they arrive to prevent loss or theft. If you are not home to sign for the package, a mail slip will be left at your door or mailbox to pick up and sign for at your local post office.